Sales Department Client Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.


How well do you understand the clients' needs and preferences?

Rate your understanding on a scale from 1 to 5.

How effectively do you communicate with clients?

Select the option that best describes your communication style.

Do you follow up with clients after a sale?

Provide a brief explanation of your follow-up practices.

How would you rate your problem-solving skills when dealing with client issues?

Rate your skills on a scale from 1 to 10.

On a scale from 1 to 5, how well do you build rapport with clients?

Rate your rapport-building skills with clients.

How often do you seek feedback from clients about our products/services?

Select the frequency of seeking feedback.

Are you proactive in identifying and addressing client needs?

Share your approach to proactivity in client interactions.

How would you rate the level of trust clients have in your sales approach?

Rate the trust level on a scale from 1 to 10.

Have you received any complaints or negative feedback from clients recently?

Describe the nature of the complaints and how you handled them.

How well do you adapt your sales pitch to meet the specific needs of different clients?

Rate your adaptability on a scale from 1 to 5.