satisfaction survey Poker Merchant

Dear,


welcome to the survey that I am conducting for a school assignment. I would like to hear what you think of the way we work together and whether improvements can be made.



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1

How satisfied are you with the current progress of the collaboration? (Rate on a scale of 1 to 10).

2

How likely do you estimate that the collaboration will continue successfully for years to come for both parties? (Rate on a scale of 1 to 10)

3

What is your opinion on the current level of contact? Too little, too much, etc. (Rate on a scale of 1 to 10)

(lower scores indicating less contact and higher scores indicating more contact)
4

How do you feel about the current mode of communication? Which platform/speed of response, etc. (Rate on a scale of 1 to 10)

5

What could be an alternative effective way for us to maintain contact?

6

How do you currently perceive the process of handling shipping labels/invoices? (Rate on a scale of 1 to 10 )

7

What could be improved or made more efficient in the label process?

8

Regarding custom designs, what score would you currently give to the process as it stands? (Rate on a scale of 1 to 10)

9

Do you have any ideas on how the process of custom products can be optimized? This includes approval of samples, shipping, etc.

10

Based on the number of returns processed through Poker Merchant, what score would you give? (Rate on a scale of 1 to 10).

where a lower score indicates fewer returns and a higher score indicates more returns
11

Based on the current inventory/stock, what score would you give to the visibility of the physical stock? (Rate on a scale of 1 to 10)

12

What could be an alternative idea for us to collectively have a better overview of how the inventory is managed? Consider options like a shared Excel document, etc. for less out of stock.

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