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Employee Feedback Questionnaire
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Call Handling Procedure Questionnaire
1
How satisfied are you with the current call handling procedures?
Please select one option that best represents your level of satisfaction.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2
How responsive do you find the call handlers?
Please select one option that best describes the responsiveness of call handlers.
Very Responsive
Responsive
Neutral
Unresponsive
Very Unresponsive
3
Are you satisfied with the resolution of your queries during calls?
Please select one option that best represents your satisfaction with query resolutions.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4
Do you have any suggestions for improving the call handling procedures?
Please provide your suggestions in the text box below.
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