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State Bank of India Product and Service Improvement Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How likely are you to recommend State Bank of India to a friend or colleague?

Please rate on a scale of 1 to 10, with 1 being least likely and 10 being most likely.
2

Which bank's products and services do you prefer over State Bank of India?

Please select one option that aligns with your preference.
3

What specific products or services do you find lacking at State Bank of India?

Please provide detailed feedback to help us improve.
4

How satisfied are you with the customer service provided by State Bank of India?

Please rate on a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied.
5

Which aspect of State Bank of India's products do you think needs the most improvement?

Please select the aspect you believe requires immediate attention.
6

Have you considered switching to any of the following banks? (Select all that apply)

Please select one or more options if you have considered switching banks recently.
7

How would you rate the competitiveness of State Bank of India compared to its competitors?

Please rate on a scale of 1 to 5, with 1 being not competitive at all and 5 being highly competitive.
8

Are there any specific features or services offered by competitors that you would like to see implemented at State Bank of India?

Please provide details on competitor features you find appealing.
9

How frequently do you use State Bank of India's mobile banking app?

Please select the option that best describes your usage.
10

What is your age group?

Please select the age group you belong to for demographic purposes.
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