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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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PEARLSARD TRAVEL CUSTOMER SATISFACTION SURVEY
1
How satisfied are you with our services?
Please rate your satisfaction on a scale of 1 to 10.
2
How fast is our response to your requests
Very Fast
Fast
Moderate
Slow
Very slow
3
Which aspect would you like us to improve the most?
This question refers to our travel packages, customer service and other services that you receive from us
Service Quality
Customer service
Price competitiveness
Delivery time
Other
4
How efficient do you find our consultancy, suggestions, alternatives, solutions?
Select one or more answers
Very Efficient
Satisfied
Dissatisfied
Not efficient at all
5
What improvements have you noticed in our service/product over time?
Please provide your observations.
6
Are there any specific areas where you feel our service/product is lacking?
Please describe any shortcomings you have identified.
7
What additional features would you like to see in our service/product?
Please provide your suggestions.
8
Which channel do you prefer for contacting customer support?
Please select your preferred contact channel.
Phone
Email
Live chat
Social media
Other
9
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10.
10
Approximately how many business trips do you take annually?
Select one or more answers
none
1
2
3
4
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