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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
Rate your overall satisfaction with our service/product.
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Provide details about what bothers you.
4
How likely are you to recommend our service/product to a friend?
Select the option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Which aspect would you like us to improve?
Select the aspect you would like us to focus on for improvement.
Product quality
Customer service
Delivery time
Website usability
Product variety
6
How would you rate the value for money of our service/product?
Select the option that best describes the value for money.
Excellent
Good
Fair
Poor
Very poor
7
Do you have any suggestions for new features or improvements?
Share your ideas for new features or improvements.
8
How often do you use our service/product?
Select how often you use our service/product.
Daily
Weekly
Monthly
Rarely
Never
9
What is the primary reason you choose our service/product?
Select the primary reason for choosing our service/product.
Quality
Price
Convenience
Reputation
Recommendation
10
Would you like to share any additional comments or feedback?
Feel free to provide any additional comments or feedback.
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