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NPS Strategic Planning Survey

Dear Blue Trust Team, please take your time

to complete the following questionnaire.

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1

Full Name

2

Do you want to improve?

Select one answer
3

Do you want to improve enough to be willing to scrutinize your own beliefs?

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4

Do you want to improve enough to be willing to change?

Select one answer

If you just answered "yes" 3 times, PLEASE give the answers on the following questions that are most honest. NOT the answers that you think you need to give to "score higher on a test" you know the difference! Dishonest answers intended to pad your ego or make you look better will make you functionally worse. Don't try to look better, try to get better! Thank You.

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PROFESSIONAL PROFILE QUESTIONS:

5

What is your current age range?

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6

What is your gender?

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7

How many years have you been working in sales?

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8

How many years have you been in your current industry?

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9

How long have you been with your current team?

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10

What is your highest level of education completed?

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11

What is your primary motivation for pursuing a career in sales?

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12

Which best describes your main sales role?

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13

What type of sales do you primarily engage in?

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14

How large is the company you currently work for?

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15

What is your preferred method for learning new materials?

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16

How often do you participate in sales training or professional development activities?

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17

Which best describes your primary work environment?

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18

How do you personally measure your sales performance?

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19

How confident are you in your current sales skills?

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20

Do you regularly set personal sales goals in addition to your organization’s targets?

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21

How would you describe your current approach to improving your sales skills?

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22

How comfortable are you with using technology such as CRM tools in your sales process?

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23

What is the typical length of your sales cycle?

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24

How would you describe the level of support and resources available to you from your current employer?

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ASSESSMENT QUESTIONS:

25

How often do you feel like your company will provide you with all of the training, support, and resources that you need to excel in your role and be successful.

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26

I consciously frame sales proposals to emphasize clear benefits prospects will gain by taking our suggestions.

Select one answer
27

There are products/services which I hesitate to offer due to doubts I have about quality/effectiveness.

Select one answer
28

I believe that negative past experiences clients had with previous providers will make them more skeptical of our solution.

Select one answer
29

I often focus on highlighting the pleasurable outcomes of our product/service rather than emphasizing how easy it is for clients to adopt and use.

Select one answer
30

I see the sales process as an ongoing journey of learning and improvement, not just a means to an end.

Select one answer
31

I often find myself making assumptions about what a client needs before they have fully explained their situation.

Select one answer
32

I have developed a range of skills, such as negotiation, active listening, and relationship-building, to handle various client situations effectively.

Select one answer
33

Do you remember to clearly define the purpose of each personal development effort before starting?

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34

Are you comfortable thinking of multiple ways to describe the same product based on what might interest different clients?

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35

I draw confidence from the successes of teams that I have been a part of in the past.

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36

Am I able to maintain focus on achieving goals that are deeply meaningful to me while in the midst of facing difficult situations?

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37

Do you have a clear vision of your long-term goals that actively guides your daily decisions?

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38

I regularly focus on changing my behavior as the first step toward achieving long-term improvements in my work.

Select one answer
39

When things don’t go as planned, I often feel that circumstances beyond my control are primarily to blame.

Select one answer
40

Sometimes, I doubt whether my expertise is sufficient to deliver the results expected by my clients and/or my company.

Select one answer
41

I often highlight how our solution can eliminate or reduce existing problems for prospects, making the value of addressing pain points very clear.

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42

There are products/services which I hesitate to offer due to doubts I have about value.

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43

I assume that clients who are actively evaluating alternatives are more motivated and more willing to engage with our offerings.

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44

When discussing our product/service, I make an effort to show how easy it is for clients to access and implement.

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45

I believe that there are always new opportunities to explore, even when the market seems challenging or saturated.

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46

When speaking with clients, I frequently ask open-ended questions that encourage them to elaborate on their needs.

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47

I have worked in different roles (e.g., client management, lead generation, business development) to broaden my understanding of the sales process.

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48

I prioritize developing specific skills or areas for improvement based on what I want to achieve in my role.

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49

When faced with an unexpected question or objection, I can quickly shift my approach to offer a new perspective.

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50

The failures of my past weigh heavily on my willingness to try again.

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51

I easily dismiss information coming at me that challenges my current assumptions.

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52

I am confident that my current routines and practices are bringing me closer to my desired outcomes.

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53

Does your team consistently implement small changes rather than pursuing large overhauls to improve your processes?

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54

Do you believe that your actions have a direct impact on the outcomes that you achieve in your work?

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55

I often doubt that my company will have the bandwidth or resources in order to deliver all that we are promising in the time-frame we say.

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56

I make prospects aware of the potential negative consequences of not acting on our solution, such as missed opportunities or worsening problems.

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57

There are products/services which I hesitate to offer due to questions I have about consistency/reliability.

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58

Do you believe that clients currently experiencing service failures or unmet needs are likely to view your solutions favorably?

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59

I consider the amount of effort, time or risk is required by clients to adopt our solution when deciding how much value to communicate in my pitch.

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60

I see challenges within the sales process as opportunities to innovate and improve rather than as obstacles that limit my success.

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61

How frequently do you feel like you understand what the client actually needs better than they do?

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62

How often do you actively practice techniques related to sales processes like upselling, cross-selling, or handling objections to improve your adaptability in real-world situations?

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63

Do you plan for effortful practice by outlining the specific steps you need to take to achieve your goals?

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64

I enjoy brainstorming unique ways to make even simple or mundane items seem interesting to potential buyers.

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65

When you see others succeed how does that impact your feelings of hopefulness of success?

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66

In highly stressful situations, I believe that a solution always exists if I’m willing to adapt my approach.

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67

When faced with a choice, I consider how it will impact my progress toward my long-term goals.

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68

I feel free to experiment with new approaches, even if they may not work out, without fear of negative consequences.

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69

I often feel powerless to change my situation because of factors outside of my control.

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70

Am I confident in my ability to communicate accurately and persuasively enough to enable a prospect to make the right decision?

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71

I balance positive outcomes (what the prospect will gain) with negative avoidance (what the prospect will miss or experience negatively if they don’t act) to make my case compelling.

Select one answer
72

There are products/services which I hesitate to offer because of questions I have due to a lack of personal understanding.

Select one answer
73

I tend to think that clients who had positive past experiences with their service providers will require more convincing to switch to us.

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74

I believe clients are more likely to decide in our favor if they see our product/service as easier to use rather than simply more rewarding.

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75

When faced with setbacks, I view them as opportunities to grow rather than limitations on my potential.

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76

In conversations, I find myself distracted by formulating a response or rebuttal rather than fully listening to what’s being said.

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77

How proactively do you maintain and grow your network of mentors, affiliates, and referral partners to gain diverse perspectives and support?

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78

I make time to practice consistently and intentionally, even when my schedule is busy.

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79

How often do you experiment with different ways to present features as benefits, even for familiar products?

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80

Is it true that you feel more resilient and capable because of how much others believe in you?

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81

Does experiencing failure, cause me to seek to understand what I can learn from it to improve in the future?

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82

When working on long-term objectives, I commit to regular practice, even when progress is slow.

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83

Does your organization actively share both successful and failed experiments across teams to enhance overall learning?

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84

I take full responsibility for the successes and failures in my role, regardless of external factors.

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85

I trust that my company's values align with my own, and I feel proud to represent our products and services.

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86

I consistently use specific examples of future risks or problems that could be avoided if the prospect takes action now, making the stakes clear.

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87

There are products/services which I hesitate to offer due to concerns I have from previous client's experiences.

Select one answer
88

I often assume that clients with a history of unmet expectations will be harder to satisfy even if our solution is effective.

Select one answer
89

I communicate the time required for clients to see results from our product/service as part of its overall appeal.

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90

I view my relationships with colleagues and clients as mutually beneficial rather than adversarial and an opportunity to "win".

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91

I believe that asking follow-up questions helps me gain a more accurate understanding of a client’s needs.

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92

I target a varied audience to ensure I can adapt to seasonal shifts, market changes, or technological advancements in my industry.

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93

During practice, I track my attempts, results, lessons, and any mistakes to learn and improve over time.

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94

When I am presented with a product I’m unfamiliar with, I can quickly identify attributes that might appeal to a potential client.

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95

When looking back at the outcomes of your efforts do you give more time/attention to your wins or losses?

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96

I am able to accept reality as it is, even when it is difficult or painful, and focus on what I can control.

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97

I prioritize practical, real-world solutions that help me make consistent progress toward my objectives.

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98

Do you actively adjust your behavior based on insights from learning something new that could improve your work?

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99

I tend to attribute my achievements to good fortune or the actions of others rather than my own efforts.

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100

I sometimes question whether the company's actions and values genuinely reflect the promises we make to our clients.

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101

I strategically choose when to emphasize rewards and when to stress potential losses, depending on what will resonate most with the prospect's motivations.

Select one answer
102

There are products/services which I hesitate to offer due to concerns I have about how our offer compares to alternatives from other companies.

Select one answer
103

I believe that when clients are actively improving their operations, they are more likely to value our solution’s unique features.

Select one answer
104

When speaking with clients, I highlight how quickly they can begin seeing benefits with minimal delays or setup requirements.

Select one answer
105

I feel confident that by building strong relationships, I can create new sales opportunities even if the initial outcome isn't a sale.

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106

Do you ever catch yourself looking for evidence to confirm your initial assumptions during a conversation?

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107

When facing a new type of client challenge, I can reliably draw on my varied experiences and skills to find a suitable solution.

Select one answer
108

After each practice session, I review my progress and consider what adjustments I could make to improve further.

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109

I find it easy to adapt my sales approach based on changes in the client’s needs or interests, even mid-conversation.

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110

I know that my past successes bring me a sense of capacity and agency in future endeavors.

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111

How often do you confront fears directly rather than avoiding them, recognizing that courage is acting despite fear?

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112

Do you regularly evaluate whether your actions are aligned with your long-term goals or if adjustments are needed?

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113

Are you comfortable sharing discoveries and lessons learned with colleagues, even if the outcomes were not successful?

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114

When projects fail, I focus on what I could have done differently to improve the outcome.

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115

My company's reputation in the market is both positive and accurate, based on a track record of performance and satisfied clients.

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116

I tailor my messaging to each prospect's unique motivations, switching between emphasizing gains and avoiding losses based on their expressed needs and concerns.

Select one answer
117

There are products/services which I hesitate to offer due to a lack of understanding of the product/service.

Select one answer
118

I think that clients who are currently struggling with inefficiencies view change as more of a risk than a necessity.

Select one answer
119

I typically consider the potential risks clients associate with our solution so I can address those concerns in my pitch.

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120

In negotiations, I focus solely to create outcomes which maximize individual gains.

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121

I tend to view challenging questions from clients as opportunities to understand their perspective rather than obstacles to overcome.

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122

Do you regularly seek feedback and mentorship to expand your skill set and improve your performance in different sales situations?

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123

How often do you celebrate small wins and progress milestones to stay motivated in your improvement efforts?

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124

How often do you try to look at products or services from unusual angles to uncover potential benefits that aren’t immediately obvious?

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125

I believe that I have the skills and qualities required to overcome current challenges, regardless of my past setbacks.

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126

How often do you reflect on past challenges to remind yourself that you have the strength to overcome future obstacles?

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127

I take a practical approach when developing new habits, focusing on what realistically works for me.

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128

Our team regularly tracks progress on initiatives to ensure that changes are leading to measurable improvements.

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129

I am confident that my efforts can overcome most challenges, even when external obstacles arise.

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130

There are times when I feel uncertain about whether my performance is a true reflection of me meeting my potential capacity.

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131

I evaluate how receptive a prospect is to messages about avoiding negative outcomes and adjust my approach if I sense that this focus isn't effective.

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132

There are products/services which I hesitate to offer due to a lack of understanding of how to communicate the value of the product/service.

Select one answer
133

I feel that clients who express interest in learning about our differentiators are already invested in finding a better solution.

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134

I emphasize the ease of achieving positive outcomes with our product/service as a core part of my sales strategy.

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135

I approach each client interaction as an opportunity to build long-term value, rather than just a one-time transaction.

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136

I am comfortable asking clients questions that might challenge my own assumptions.

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137

I am comfortable stepping into unfamiliar roles or responsibilities to gain new insights and develop my adaptability.

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138

Do you believe that setting aside time to practice specific skills is worth the investment, even if results aren’t immediate?

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139

Do you embrace the idea of stepping out of your comfort zone to present an unusual or unexpected perspective to a client?

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140

I regularly ponder the criticisms and negative evaluations of others even long after the event occurs.

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141

I find that having a clear sense of purpose helps me endure discomfort or setbacks.

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142

How often do you reflect on whether your current habits are helping you reach your long-term objectives?

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143

We value “safe to fail” experimentation that will not harm our overall goals if unsuccessful over no experimentation.

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144

I believe that taking ownership of my actions, even in difficult situations, empowers me to grow and improve.

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145

Our team tends to have distorted view about our strengths and abilities or our weaknesses and mistakes by either blowing them out of proportion or ignoring them.

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146

I ensure that my follow-up communications reinforce both the benefits of our solution and the drawbacks of not acting, to maintain a sense of awareness and value.

Select one answer
147

There are products/services which I hesitate to offer due to worries about whether customers will understand the value, or benefits of the solution.

Select one answer
148

I often think that clients who have been over-promised to in the past will be less likely to be satisfied with solutions in the future.

Select one answer
149

I usually base my pitch on the perceived reward (pleasure) of our product/service rather than reducing perceived challenges (ease) for clients.

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150

Do you believe your future success is determined more by current choices and actions, or limited by past experiences?

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151

When a client shares something unexpected, I take it as a cue to explore further rather than quickly drawing a conclusion.

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152

Do you actively work to build relationships across various industries or markets to prepare yourself for market fluctuations?

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153

When reviewing my progress, I use what I’ve learned to create new goals and refine my practice focus.

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154

When pitching a product, I can easily invent new uses or benefits if I think it will appeal to the client’s imagination.

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155

Are you more or less excited/motivated when you hear stories of others in your industry who are able to overcome obstacles?

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156

Do you usually see setbacks as temporary obstacles or permanent failures?

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157

I believe that focusing on my weaknesses is key to making significant progress toward my goals.

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158

I find that resistance—whether from myself or others—often prevents us from adopting new ways of working.

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159

I often feel that the opinions or expectations of others heavily influence the decisions I make.

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160

When setbacks occur, I am able to bounce back quickly and remain hopeful about achieving future success.

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161

I reflect on past sales interactions to identify whether emphasizing benefits or avoiding losses would have led to a more successful outcome, and I adjust my future approach accordingly.

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162

There are products/services which I hesitate to offer due to worries about the ease or complexity of implementation for the customer.

Select one answer
163

I believe that clients who have invested significant time and resources into their current solution may be more reluctant to change.

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164

I am aware of how much the client's effort, time, and risk assessments impact the value they require to make a decision.

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165

When setting goals, I focus on expansive possibilities rather than fearing potential risks or limitations.

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166

Do you avoid “gotcha” questions or tactics that potentially create an adversarial dynamic with clients?

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167

I believe my ability to adapt to different tasks and client needs has strengthened my effectiveness in various sales situations.

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168

I find that my practice sessions are purposeful and directly contribute to my growth in specific areas.

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169

I view changes or surprises in a client meeting as opportunities to be creative rather than as obstacles.

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170

How often are you able to separate your current performance from past failures, allowing you to focus on the present with confidence?

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171

I embrace new perspectives, even if they challenge my comfort zone, to better adapt to changing circumstances.

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172

I focus my efforts on improving specific skills that will help me reach my long-term goals.

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173

Do I celebrate small wins and acknowledge learning opportunities, even if a project did not meet its initial goals?

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174

When faced with setbacks, I focus on finding ways to adapt rather than dwelling on what’s outside my control.

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