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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that you appreciate the most.
Quality
Customer service
Price competitiveness
Innovation
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please provide a detailed explanation.
4
Which of the following features do you think needs improvement?
Please select all that apply.
User interface
Payment options
Delivery speed
Product variety
5
Would you recommend our service/product to others?
Please select one option.
Definitely yes
Probably yes
Not sure
Probably not
Definitely not
6
How likely are you to purchase from us again?
Please select one option.
Very likely
Likely
Not sure
Unlikely
Very unlikely
7
What is the one thing we could do to improve your experience with us?
Please provide your suggestion.
8
Are there any additional comments or feedback you would like to share?
Please feel free to share any further thoughts.
9
How easy was it to find the information you were looking for on our website?
Please rate the ease of finding information on a scale from 1 to 5.
10
Did our service/product meet your expectations?
Please select one option.
Exceeded expectations
Met expectations
Below expectations
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