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Customer Service Evaluation
Welcome,Please take a few minutes to complete the following questionnaire.
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1
How long did you have to wait for your customer service response?
Choose an answer
Very long
Long
Average
Short
They reacted practically immediately
2
How attentively did the customer service representative listen to you?
Select one answer
Very carefully
Attentively
Not too carefully
Very carelessly
3
How helpful were the customer service staff?
Select one answer
Very
Fairly
Common
Not too helpful
Not at all
4
How fast could they help you with customer service?
Select one answer
Very quickly
Fast
On average
Rather slowly
Very slowly
5
How well-informed was our customer service representative?
Select one answer
Very good
Well
On average
Rather bad
Very badly
6
How clear was the information that the customer service gave you?
Select one answer
Very clear
Clear
Average
Less clear
Indistinctive
7
Did you receive all the answers for your questions from our customer service?
Select one answer
All of them
For the majority
By half
Less than half
Still not
8
Was our customer service helpful?
Select one answer
Very
Rather yes
Rather not
Not at all
9
How was your collaboration with our customer service?
Select one answer
Much better than I expected
Better than I expected
That's what I expected
Worse than I expected
Much worse than I expected
10
How difficult was it to install our software?
Select one answer
Very simple
It's quite simple
On average, it's complicated
It's pretty complicated
Very complicated
11
How fast was the software installation?
Select one answer
Fast
Average
Slow
12
Did you find the software user friendly?
Select one answer
Yes, very much
Yes, quite
On average
Rather not
Not at all
13
How often does the software freeze?
Select one answer
Very often
Quite often
Sometimes
Very rarely
Never
14
How satisfied are you with the performance of the software?
Select one answer
Very satisfied
Satisfied
Neutral
Dissatisfied
Fully dissatisfied
15
Would you recommend the software to others?
Select one answer
Surely
Probably
I do not know
Rather not
Not at all
16
Please tell us how to improve our services?
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