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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose one option that best describes your appreciation.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale from 1 to 10, how satisfied are you with our service/product?
Rate our service/product from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Describe the main issue that bothers you the most.
4
Which aspect would you like us to improve the most?
Select the area where you would like to see the most improvement.
Product quality
Customer support
Delivery time
Website usability
Product range
5
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend on a scale from 1 to 10, where 1 is very unlikely and 10 is very likely.
6
What specific feature do you think we should add to our service/product?
Provide a detailed suggestion for a new feature.
7
Which of the following communication channels do you prefer for feedback?
Select the preferred mode of communication for sharing feedback.
Email
Phone
Online form
Social media
In-person meeting
8
How well do our promotions meet your needs and expectations?
Rate the alignment of our promotions with your needs and expectations from 1 to 10, where 1 is very poor match and 10 is a perfect match.
9
In your opinion, what sets us apart from our competitors?
Highlight the unique aspects of our service/product that differentiate us from competitors.
10
Would you like to see more variety in our product offerings?
Share your preference regarding the diversity of products we offer.
Yes, I would like more variety
No, the current offerings are sufficient
I am not sure
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