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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate our service/product from 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please provide your feedback in the text box below.
4
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
On a scale of 1 to 5, how responsive do you find our customer service?
Please rate our customer service from 1 to 5, with 1 being very unresponsive and 5 being very responsive.
7
What is your preferred method of communication with us?
Please select the option that best suits your communication preferences.
Email
Phone
Live chat
In-person meeting
Other
8
How often do you use our service/product?
Please select the option that best represents your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
9
What feature do you find most valuable in our service/product?
Please select the feature that you find most valuable.
User-friendly interface
Fast delivery
Customization options
Security measures
Other
10
How likely are you to continue using our service/product in the future?
Please select the option that best represents your likelihood to continue using our service/product.
Very likely
Likely
Neutral
Unlikely
Very unlikely
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