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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide your feedback in the text box below.
4
What features would you like to see improved?
Please provide your suggestions in the text box below.
5
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
On a scale from 1 to 10, how would you rate the overall quality of our service/product?
Please rate the quality on a scale from 1 (lowest) to 10 (highest).
7
Which aspect of our service/product needs the most improvement?
Please select one option that you believe needs the most improvement.
Communication
Delivery time
Product performance
User experience
8
How often do you use our service/product?
Please select one option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
9
What is the primary reason for using our service/product?
Please select one option that best describes your primary reason for using our service/product.
Quality
Price
Convenience
Recommendation
10
How likely are you to continue using our service/product in the future?
Please select one option that best describes your likelihood to continue using.
Very likely
Likely
Neutral
Unlikely
Very unlikely
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