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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best applies to your experience.
Quality
Customer service
Price
Convenience
Innovation
2
Rate your overall satisfaction with our service/product
Please rate on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you the most about our service/product?
Please provide a brief description of the main issue.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for making our service/product better.
5
How often do you use our service/product?
Please select one option.
Daily
Weekly
Monthly
Occasionally
Never
6
How likely are you to recommend our service/product to others?
Please rate on a scale of 1 to 10, with 1 being very unlikely and 10 being very likely.
7
Which feature of our service/product do you find most valuable?
Please select one option that you find most valuable.
User-friendly interface
Fast delivery
Customization options
24/7 support
Other
8
Do you encounter any difficulties while using our service/product?
Please describe any challenges you faced.
9
How long have you been a customer/user of our service/product?
Please select the option that best describes your duration.
Less than 6 months
6 months to 1 year
1-2 years
More than 2 years
10
Are there any specific areas where you think we excel compared to our competitors?
Please provide your feedback on areas of excellence.
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