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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best represents what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
How would you rate our service/product?
Please rate our service/product on a scale of 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you in the text box below.
4
What improvements would you like to see in our service/product?
Please provide your suggestions in the text box below.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspect of our service/product do you find most valuable?
Please select the option that you find most valuable.
Quality
Customer service
Price
Convenience
Innovation
7
How satisfied are you with the responsiveness of our customer service team?
Please rate the responsiveness of our customer service team on a scale of 1 to 10.
8
What is the main reason you continue to use our service/product?
Please describe the main reason you continue to use our service/product.
9
Do you find our service/product easy to use?
Please select yes or no to indicate if you find our service/product easy to use.
Yes
No
10
Would you be interested in participating in future beta tests for our new features?
Please select yes or no to indicate your interest in participating in future beta tests.
Yes
No
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