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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Nova survey
1

What do you appreciate about our service/product?

Choose the option that best describes what you appreciate.
2

Please rate your overall satisfaction with our service/product

Rate your satisfaction on a scale of 1 to 10.
3

What bothers you about our service/product?

Please provide details of what bothers you the most.
4

How likely are you to recommend our service/product to others?

Choose a rating based on your likelihood to recommend.
5

What feature would you like to see improved in our service/product?

Please specify the feature you would like to see improved
6

How often do you use our service/product?

Select the frequency of your usage.
7

What is the primary reason for using our service/product?

Choose the main reason for using our service/product.
8

How responsive do you find our customer service?

Rate the responsiveness of our customer service team.
9

Have you faced any issues while using our service/product? If yes, please describe.

Describe any issues you have faced while using our service/product.
10

How likely are you to continue using our service/product in the future?

Choose a rating based on your likelihood to continue using our service/product.