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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale from 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10, with 1 being very dissatisfied and 10 being very satisfied.
3
What bothers you about our service/product?
Please provide a brief description of what bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend.
Definitely
Very likely
Neutral
Not likely
Definitely not
5
What improvements would you like to see in our service/product?
Please provide specific details on the improvements you would like to see.
6
Which aspect of our service/product do you find most valuable?
Please select the aspect that you find most valuable.
Quality
Customer service
Price
Innovation
Convenience
7
How easy was it for you to use our service/product?
Please rate the ease of use on a scale of 1 to 5, with 1 being very difficult and 5 being very easy.
8
What feature would you like to see added to our service/product?
Please provide details on the feature you would like added.
9
Do you think our service/product meets your expectations?
Please select one option that best describes if our service/product meets your expectations.
Yes, all expectations met
Most expectations met
Some expectations met
Few expectations met
No expectations met
10
Any additional comments or suggestions?
Please provide any additional feedback or suggestions you may have.
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