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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best reflects your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product overall?
Please rate on a scale of 1 to 10 (1 being the lowest and 10 being the highest).
3
What bothers you the most about our service/product?
Please provide a brief description of the issue.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to others?
Please select the option that best reflects your likelihood to recommend.
Highly Likely
Likely
Neutral
Unlikely
Highly Unlikely
6
Are there any features you would like to see added to our service/product?
Please provide details about the features you would like to see added.
7
How satisfied are you with the customer service provided?
Please rate on a scale of 1 to 10 (1 being the lowest and 10 being the highest).
8
Do you find our service/product value for money?
Please select the option that best reflects your opinion.
Yes, definitely
Yes, to some extent
Neutral
No, not really
Not at all
9
How often do you use our service/product?
Please select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Rarely
10
Is there anything else you would like to share with us?
Please share any additional feedback or comments.
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