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Contribution of Digital Payment on the Mobile Money Agent's Income Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How has digital payment adoption affected your income as a Mobile Money Agent?

Please select the option that best describes the impact of digital payment on your income.
2

Rate the importance of digital payment services in enhancing your revenue generation.

Rate from 1 to 10, where 1 is not important at all and 10 is extremely important.
3

In what ways do you think digital payment systems can further improve your income as a Mobile Money Agent?

Please share your thoughts and suggestions on how digital payment services can benefit Mobile Money Agents.
4

Have you faced any challenges in integrating digital payment services into your Mobile Money operations?

Select yes or no.
5

How satisfied are you with the support provided by digital payment service providers?

Rate your satisfaction from 1 to 5, where 1 is very dissatisfied and 5 is very satisfied.
6

Which digital payment methods do your customers prefer the most?

Select all that apply.
7

Do you actively promote the usage of digital payment services to your customers?

Select yes or no.
8

How has the demand for digital payment services changed over the past year among your customers?

Select one option.
9

Are you considering expanding your digital payment offerings to attract more customers?

Select yes or no.
10

Would you recommend other Mobile Money Agents to adopt digital payment systems?

Select yes or no.