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UX Research: S2A Warnings

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.


The goal of this survey is to research how users would be notified about the lost connection. We need to define notification’s type, severity, behavior, content and possible following actions. Also the user insight is a subject of this 
research.

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1

Your name:

Identification
2

Tribe:

Identification
3

Your position:

Identification
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4

The connection can be lost in particular cases. Please specify which of these disconnections are affecting your processes:

Classification
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This section is focused on the case when ReadyKit (Edge Device) lost connection.

If this section is not relevant for you, you can continue to next page.

5

Could you specify what are the consequences of ReadyKit’s lost connection for you?

User Insight
6

How do you get informed about the ReadyKit disconnection now?

User Insight
7

How do you address the ReadyKit disconnection issues now?

User Insight
8

What are your expectations when the ReadyKit disconnection happen?

User Insight
9

How do you perceive the severity of ReadyKit disconnection? What status should the notification be?

Severity of ReadyKit disconnection
10

When should notification appear?

Notification Behavior
11

Please specify the time gap and reason

Postponed Notification
12

What should be duration of the notification?

Notification Behavior
13

Please specify the time of appearance you’d prefer:

Notification disappear automatically
14

What information should notification provide?

Notification Content
15

Please describe the follow-up action you would recommend

Notification Content
16

Do you need to be informed when ReadyKit connection is restored?

Connection restored
17

Would you like to choose if to be informed or not when ReadyKit connection is restored?

Connection restored
18

How would you like to be informed about ReadyKit restored connection?

Connection restored
19

What status should a new notification be?

New notification about restored connection
20

What information should notification show?

New notification about restored connection
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This section is focused on the case when KOPv1 lost connection.

If this section is not relevant for you, you can continue to next page.

21

Could you specify what are the consequences of KOPv1 lost connection for you?

User Insight
22

How do you get informed about the KOPv1 disconnection now?

User Insight
23

How do you address the KOPv1 disconnection issues now?

User Insight
24

What are your expectations when the KOPv1 disconnection happen?

User Insight
25

How do you perceive the severity of KOPv1 disconnection? What status should the notification be?

Severity of KOPv1 disconnection
26

When should notification appear?

Notification Behavior
27

Please specify the time gap and reason

Postponed Notification
28

What should be duration of the notification?

Notification Behavior
29

Please specify the time of appearance you’d prefer:

Notification disappear automatically
30

What information should notification provide?

Notification Content
31

Please describe the follow-up action you would recommend

Notification Content
32

Do you need to be informed when KOPv1 connection is restored?

Connection restored
33

Would you like to choose if to be informed or not when KOPv1 connection is restored?

Connection restored
34

How would you like to be informed about KOPv1 restored connection?

Connection restored
35

What status should a new notification be?

New notification about restored connection
36

What information should notification show?

New notification about restored connection
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This section is focused on the case when Major services lost connection.

If this section is not relevant for you, you can continue to next page.

37

Please specify Service(s) you consider as critical

Major Services
38

Could you specify what are the consequences of Major services’ lost connection for you?

User Insight
39

How do you get informed about the Major services disconnection now?

User Insight
40

How do you address the Major services disconnection issues now?

User Insight
41

What are your expectations when the Major services disconnection happen?

User Insight
42

How do you perceive the severity of Major services disconnection? What status should the notification be?

Severity of ReadyKit disconnection
43

When should notification appear?

Notification Behavior
44

Please specify the time gap and reason

Postponed Notification
45

What should be duration of the notification?

Notification Behavior
46

Please specify the time of appearance you’d prefer:

Notification disappear automatically
47

What information should notification provide?

Notification Content
48

Please describe the follow-up action you would recommend

Notification Content
49

Do you need to be informed when Major services connection is restored?

Connection restored
50

Would you like to choose if to be informed or not when Major services connection is restored?

Connection restored
51

How would you like to be informed about Major services restored connection?

Connection restored
52

What status should a new notification be?

New notification about restored connection
53

What information should notification show?

New notification about restored connection
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Additional questions

54

What to show when there are multiple disconnections?

Multiple disconnections
55

Are there any other expectations or requirements from your side which were not mentioned in this survey?

We sincerely appreciate your time and effort in completing our UX research survey.

Your feedback is invaluable and will play a crucial role in enhancing the user experience.

Thank you for your participation. Your insights are greatly valued.

Have a nice day.

Click on Submit button will finish this survey.

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