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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide details about what bothers you to help us improve.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What features would you like to see improved or added to our service/product?
Please provide details about the features you would like to see improved or added.
6
How often do you use our service/product?
Please select the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never used
7
What can we do to enhance your overall experience with our service/product?
Please provide suggestions on how we can enhance your overall experience.
8
Are there any specific areas in which you feel our service/product excels?
Please provide details on the specific areas where you feel we excel.
9
Do you find our service/product to be value for money?
Please select the option that best represents your perception of value for money.
Yes, definitely
Yes, somewhat
Not sure
No, not really
No, not at all
10
Would you like to share any other feedback or comments?
Please feel free to share any additional feedback or comments you have.
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