CUSTOMER SATISFACTION QUESTIONAIRE

Gentile signore o signora, la preghiamo di dedicare alcuni minuti del suo tempo per completare il seguente sondaggio.

Protetto
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1

How would you describe your overall experience with our company compared to your experience with the previous management

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2

What aspect of our current management approach do you appreciate the most? How have these positively impacted your interaction with ourr company?

3

In what specific areas do you feel there is a difference or gap compared to the previous management? What do you miss, or feel is lacking?

4

Any challenges or difficulties you have encountered because of the change in management? If yes, how do you think these can be addressed or improved? Please write you answer in the other choice

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5

Have you noticed any changes in the level of customer service since the change in management? If any changes, please elaborate on the differences you have observed. Please write your answer in the other choice

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6

How would you rate, our company's ability to meet your expectations under the current management? Are there any areas where you feel we could improve to better meet your needs?

7

What specific actions or initiative do you think the company should undertake to improve the overall customer experience? Are there any services or features that you believe should be added or enhanced?

8

Do you feel that communication between the company and its client has got..... Please provide examples or instances that support your response

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9

Are there any specific policies, procedures, or practices from the previous management that you believe should be reinstated or reconsidered to enhance customer satisfaction?

10

How would you describe the company's approach to probelm-solving and issue resolution under the current management? Are there any areas where you believe improvements can be made to better address customer concerns?

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