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Customer Satisfaction Survey
Hello, please take a few minutes to complete the following survey.
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Customer Satisfaction Survey
1
How would you rate the quality of communication with the spare parts department?
Select one option from the available choices
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2
Were your inquiries or requests for spare parts answered in a timely and sufficient manner?
Select one option from the available choices
Yes, always
Yes, most of the time
No, responses were sometimes delayed
No, responses were insufficient
3
How would you rate the availability of the required spare parts?
Select one option from the available choices
Excellent
Good
Average
Poor
Very poor
4
How quickly was the spare part delivered?
Select one option from the available choices
Very fast (1-7 days)
Fast (8-14 days)
Standard time (14-42 days)
Long wait (more than 42 days)
5
How satisfied are you with the overall quality of the provided services and spare parts?
Select one option from the available choices
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6
What would you recommend improving in our spare parts offering?
Write your opinions and ideas for improving products/services
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