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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Please select the option that best represents your opinion.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate your overall satisfaction with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
What improvements would you like to see in our service/product?
Please provide your suggestions on how we can enhance our service/product.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select a rating from 1 to 10, where 1 is least likely and 10 is most likely.
1
2
3
4
5
6
7
8
9
10
6
Which aspect of our service/product do you find the most appealing?
Please select the option that you find most appealing.
Design
Functionality
User-friendliness
Features
Performance
7
Do you feel that our service/product meets your expectations?
Please indicate whether the service/product meets your expectations or not.
Yes
No
Partially
8
Are there any specific features you would like to see added to our service/product?
Please provide details on any additional features you would like to see.
9
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Rarely
Never
10
Would you say that our service/product has improved over time?
Please share your opinion on the improvement of our service/product.
Yes, significantly
Yes, slightly
No, it has stayed the same
No, it has worsened
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