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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one of the following options
Quality
Customer service
Price
Convenience
2
How satisfied are you with our service/product?
Rate from 1 to 10
3
What bothers you about our service/product?
Please provide details
4
What improvements would you like to see in our service/product?
Please provide your suggestions
5
How likely are you to recommend our service/product to others?
Rate from 1 to 10, 1 being least likely and 10 being most likely
6
Have you experienced any issues with our service/product? If yes, please describe.
Please provide details
7
How easy was it to purchase/use our service/product?
Choose one of the following options
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
8
What feature of our service/product do you find most useful?
Please provide details
9
On average, how often do you use our service/product?
Choose one of the following options
Daily
Weekly
Monthly
Occasionally
Rarely
10
Would you consider switching to a competitor? If yes, why?
Please provide details
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