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Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

What do you appreciate the most about our service/product?

Select the option that best describes what you appreciate.
2

How would you rate your overall satisfaction with our service/product?

Rate your satisfaction on a scale from 1 to 10.
3

What bothers you the most about our service/product?

Please describe what bothers you the most in the text box below.
4

What feature would you like to improve the most?

Please specify the feature you would like us to improve.
5

How likely are you to recommend our service/product to a friend or colleague?

Rate your likelihood on a scale from 1 to 10.
6

How responsive do you find our customer service?

Rate the responsiveness of our customer service on a scale from 1 to 5.
7

How often do you use our service/product?

Select the option that best describes your usage frequency.
8

What additional features would you like to see in our service/product?

Please specify any additional features you would like us to consider.
9

How satisfied are you with the pricing of our service/product?

Rate your satisfaction with the pricing on a scale from 1 to 5.
10

What is the main reason you chose our service/product over competitors?

Please select the main reason for choosing us over competitors.