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3. Analyze results

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2. Collect responses

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Activate premium services and add images (logos, pictures) and links (to your website, blog, social profiles) in a survey text editor on Welcome page, Thank you page, Footer and in text blocks between questions.

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Survio® | Customer satisfaction survey

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I'd been searching for an online survey software to get customer feedback about my website and mobile app. After trying several apps, I found Survio to be a powerful survey tool while remaining easy to use. Customer service has been excellent and has provided quick and accurate responses.

Ripley PUBLIC Library user satisfaction survey

How often do you visit the library?

How often do you use the library website?

Why do you primarily use the library and its services?

How satisfied are you with the opening hours of the library?

Why are you currently using the library and its services? (Please state briefly below)

How satisfied are you with the following library services?

How satisfied are you with the way the library provides its users with the following?

Do you have a comment or a suggestion that you think would help improve the way we offer services and cater to our customers?

How satisfied are you with the location and availability of the library?

Do you have any issue with the location or availability of the library? (Please specify the nature of the problem briefly)

Are you able to access the library website, browse services, check return dates and index the items you are looking for?

What information is the most difficult to find on our library website? (Please state briefly)

Does the library cater to your needs and are the materials readily available to you?

Does the library provide you with the opportunity to improve your information skills? (Please state briefly)

How satisfied are you with the following:

If you have any comments or suggestions on how we can improve our services and premises, please tell us below:

To what extent do you agree with the following statements regarding the library:

If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below: