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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer Service
Price
User-Friendliness
Other
2
On a scale from 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you.
4
How likely are you to recommend our service/product to others?
Please select a rating based on your likelihood to recommend.
Highly Likely
Likely
Not Sure
Unlikely
Highly Unlikely
5
What feature would you like to see improved in our service/product?
Please specify the feature you would like to see improved.
6
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Yearly
Rarely
7
Are you satisfied with the pricing of our service/product?
Please select your satisfaction level regarding the pricing.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
8
What is the primary reason you chose our service/product?
Please specify the main reason for choosing our service/product.
9
How can we improve our customer service experience?
Please provide suggestions on how we can enhance our customer service.
10
Would you like to see more options in our product/service range?
Please indicate if you would like to have more variety in our offerings.
Yes, I would like more options
No, the current options are sufficient
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