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Guest Snack Behaviour and Demand

Dear Sir or Madam,

My name is Esmee van Dam and I am a third-year Hotel and Eventmanagement student at Tio University in Amsterdam.

Currently, I am executing my management internship at the Leonardo Royal Hotel Den Haag Promenade in the Netherlands. I am doing a research about guest snack behaviour in a hotel and the demand for packaged snacks and drinks to take-away or bring to your hotel room. I want to find out whether solutions like a vending machine or a mini store inside the hotel would satisfy hotel guests. 


Please read the following case carefully, it will help you to better understand this questionnaire.

Imagine staying at a hotel, which offers a restaurant and a bar. At this bar and restaurant you can order lunch dishes, dinner dishes and bites to consume in the restaurant. In the area around the hotel, there is no local supermarket or other opportunity to buy packaged snacks or drinks. However, you feel the desire to quickly buy a snack or drink to take-away or to consume in your hotel room.

Examples of snacks and drinks are:

- packaged snacks: chips, candy, chocolate bars, cookies, nuts

- drinks: a bottle / can of water, fanta, coca cola, ice tea or juice 


The survey will take between 5 to 10 minutes and is anonymous. 

Thank you in advance for helping me by filling in this survey!

P.S: This survey contains credits to get free survey responses at SurveySwap.io and Survey Circle

Secured
Guest snack behaviour and demand in hotels
1

What is your age?

Select one answer
2

What is your gender?

Select one answer
3

Have you ever stayed at a hotel before?

Select one answer
4

How often do you visit a hotel per year?

Select one answer
5

What is the main reason to visit a hotel for you?

Select one answer
6

How important is it for you to have access to packaged snacks and drinks in the hotel?

Please keep in mind the case from the introduction (there are no other opportunities to purchase packaged snacks or drinks in the area of the hotel's location) 0 = neutral
0
Not important at all
Very important
7

How often do you or would you purchase packaged snacks and drinks during your hotel stay?

Select one answer
8

Are you more likely to

Please move the dot to which one you prefer the most when staying in a hotel
0
Eat packaged snacks in your hotel room
Eat bar bites in the hotel's bar / restaurant
9

Which of the pictures below would you prefer in a hotel to buy your packaged snacks and drinks?

Select one answer
10

If you chose the vending machine, please explain shortly why?

If you chose the mini grab & go shop, please put 'X'
11

If you chose the Mini Grab & Go Shop, please explain shortly why?

If you chose the vending machine, please put 'X'
12

Which types of snacks do you prefer to have available in the hotel?

Select one or more answers
13

Which types of drinks do you prefer to have available in the hotel?

Think about bottled and canned drinks, please select one or more answers
14

At what times of the day do you most frequently have the desire to consume packaged snacks and canned drinks?

Select one or more answers
15

Do you expect hotels to offer easy access and packaged snacks and drinks?

Select one answer
16

Why do you or would you expect a hotel to offer easy access packaged snacks and canned drinks?

Select one or more answers
17

Would you prefer to have 24/7 access to packaged snacks and canned drinks in a hotel?

Select one answer
18

How much are you willing to pay for this drink (from a vending machine or mini shop in the hotel)?

Select one or more answers, please keep in mind the case from the introduction (there are no other options to buy canned drinks)
question image
19

How much are you willing to pay for this snack (from a vending machine or mini shop in the hotel)?

Select one or more answers, please keep in mind the case from the introduction (there are no other options to buy packaged snacks)
question image
20

Would you be dissatisfied if the availability and easy access to packaged snacks and drinks in a hotel was missing?

Select one answer, please keep in mind the case from the introduction (there are no other opportunities available near the hotel to purchase packaged snacks and canned drinks)
21

Why is the availability and easy access to packaged snacks and drinks in a hotel important / not important to you?

Guest snack behaviour and demand in hotels

Please make sure to click to the next page to submit your survey!

The following code gives you credits that can be used to get free research participants at SurveySwap.io. 

 

Go to: https://surveyswap.io/sr/2ZOW-6JG3-FMDL 

 

Or, alternatively, enter the code manually: 2ZOW-6JG3-FMDL

For SurveyCircle-users (www.surveycircle.com): The Survey Code is: KMT7-GZPL-N9Z3-MRQ3


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