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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that you appreciate the most.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Briefly describe what bothers you the most.
4
How likely are you to recommend our service/product to others?
Choose one option regarding your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Which aspect would you like to see improved the most?
Select one aspect you think needs improvement.
Product quality
Customer service
Price competitiveness
Innovation
Overall experience
6
Please rate the ease of use of our service/product.
Rate the ease of use on a scale of 1 to 5.
7
What feature do you think is missing from our service/product?
Briefly describe which feature you would like to see added.
8
How frequently do you use our service/product?
Select the frequency of use that applies to you.
Daily
Weekly
Monthly
Occasionally
Never
9
Would you like to see more promotions and discounts from us?
Select yes or no if you would prefer more promotions and discounts.
Yes
No
10
Any additional comments or suggestions?
Feel free to provide any further feedback or suggestions.
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