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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that you appreciate the most.
Quality
Customer Service
Price/Value
Innovation
Convenience
2
Rate your overall satisfaction with our service/product
Rate from 1 to 10 (1 being very dissatisfied and 10 being extremely satisfied).
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
How likely are you to recommend our service/product to a friend or colleague?
Select one option that best represents your likelihood to recommend.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Are there any specific features you would like to see improved or added?
Please provide details of the features you would like to see improved or added.
6
How satisfied are you with the customer support provided?
Select one option that best represents your satisfaction level with the customer support provided.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
7
What is the primary reason you choose our service/product over competitors?
Select the main reason why you choose our service/product over others.
Quality
Price
Customer Service
Brand Reputation
Features/Options
8
How often do you use our service/product?
Select the frequency of usage that best describes your interaction with our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
9
What improvements would you like to see in our service/product in the next year?
Provide suggestions for improvements you would like to see in our service/product in the next year.
10
On a scale of 1 to 10, how easy is it to use our service/product?
Rate from 1 to 10 (1 being very difficult and 10 being very easy).
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