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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select what you like the most.
Quality
Price
Customer service
Convenience
Innovation
2
Rate your overall satisfaction with our service/product.
Rate from 1 to 10 (1 being the lowest and 10 being the highest).
3
What bothers you the most about our service/product?
Please describe the issues you faced.
4
How likely are you to recommend our service/product to a friend or colleague?
Please select your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Which aspect would you like to see improved in our service/product?
Please specify what you think needs improvement.
6
How often do you use our service/product?
Please select the frequency of use.
Daily
Weekly
Monthly
Rarely
Never
7
Are there any features you would like to see added to our service/product?
Please suggest any additional features.
8
What is the primary reason you chose our service/product?
Please select the main reason for your choice.
Quality
Price
Recommendation
Brand reputation
Other
9
How can we better communicate with you regarding updates and promotions?
Please share your preferred communication method.
10
Would you be interested in participating in future beta testing for new features?
Please indicate your interest in beta testing.
Yes
No
Maybe
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