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Security in public transport

Dear participant,

We are Esten, Melanie, Cory, and Juul. We are a group of students from Leiden University conducting a study as part of our program in Security Studies. Our research focuses on safety and security within public transport. The aim of this questionnaire is to gain insights into how passengers experience their personal safety when using public transportation. We focus on the emergency number which you can find in trains, you can call this number in a state of emergency or disturbance (for example: when people are talking in a silent part of the train).

Your input is extremely valuable and will help us better understand current perceptions, potential concerns, and areas for improvement. We also want to use this information to improve the safety of passengers. The questionnaire will only take a few minutes of your time, and all responses are anonymous and confidential. The responses will solely be used for academic purposes.


Thank you for your participation!


Kind regards,

Esten, Melanie, Cory, and Juul

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1

Do you have the emergency number in trains saved to your phone contacts?

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2

Have you ever felt the need to use the number or did you ever use it?

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3

If you ever find yourself in a situation where you feel unsafe or disturbed on public transport, would you feel comfortable calling or texting this number?

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4

If there was an anonymous option to report dangerous situations or disturbances, would you rather use that option?

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5

Do you have the NS app on your phone?

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6

Instead of having to save this emergency number and text or call it, would you prefer having a feature on the NS app that can provide the same service or provide even better/safer options?

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7

Would you be willing to pay for such a feature?

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Thank you for completing our questionnaire.

Your response is very valuable to our project on safety and security in public transport. We appreciate your time, effort, and support!


Kind regards,

Esten, Melanie, Cory, and Juul

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