.
Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
Start
Secured
Survio
1
What do you appreciate the most about our service/product?
Select the option that best represents what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product overall?
Rate our service/product on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
4
Which aspect of our service/product needs improvement?
Please provide your suggestion on what aspect needs improvement.
5
How likely are you to recommend our service/product to others?
Please select a score indicating your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which feature do you think is missing in our service/product?
Please share any feature you believe is missing in our service/product.
7
On a scale of 1 to 5, how satisfied are you with our customer service?
Rate the satisfaction level with our customer service, where 1 is very dissatisfied and 5 is very satisfied.
1
2
3
4
5
8
What additional services would you like us to offer?
Please suggest any additional services you would like us to offer.
9
Do you find our pricing competitive compared to similar products/services in the market?
Please share your opinion on our pricing competitiveness.
Yes, very competitive
Yes, somewhat competitive
No, not competitive
10
Would you like to see more promotions or discounts from us?
Please select your preference regarding promotions or discounts.
Yes, more promotions
Yes, more discounts
No, satisfied with current promotions and discounts
Submit