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Customer satisfaction questionnaire
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Customer satisfaction questionnaire
1
General
Select one answer in each row
1 not satisfied
2 partially satisfied
3 satisfied
4 mostly satisfied
5 completely satisfied
Product range
Competitive price
Quality of delivered products
Availability of the product
Packaging / Labeling of products
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Customer satisfaction questionnaire
2
Customer service (C.S)
Select one answer in each row
1 not satisfied
2 partially satisfied
3 satisfied
4 mostly satisfied
5 completely satisfied
On time delivery
Completeness of delivery documents
Information about the status of your order
Availability and Reponsiveness of Customer Service
Quality of Customer Service
Timely communication of potential issues
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Customer satisfaction questionnaire
3
Have you filed a complaint with Vinmar?
Select one answer
Yes
No
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Customer satisfaction questionnaire
4
Compliant
Select one answer in each row
1 not satisfied
2 partially satisfied
3 satisfied
4 mostly satisfied
5 completely satisfied
Response Time on your complaint
Communication about your complaint status
Satisfaction of complaint solution
5
Comments about Customer Service:
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Customer satisfaction questionnaire
6
Sales
Select one answer in each row
1 not satisfied
2 partially satisfied
3 satisfied
4 mostly satisfied
5 completely satisfied
Cooperation and competence of your Account Manager
Timely reply to your requests
Product knowledge
Market knowledge
7
Comments about Sales:
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Customer satisfaction questionnaire
8
You consider Vinmar as your:
Select one answer
Main supplier
Regular supplier
Spot supplier
9
If you have a need of an additional truck tomorrow:
Select one answer
You contact Vinmar first
You will consult Vinmar
You will not consult Vinmar - you expect the sales person to call you
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Customer satisfaction questionnaire
10
Consider all answers above and please rate your overall satisfaction with Vinmar:
1 star is lowest, 5 stars is highest level of satisfaction
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