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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best represents what you appreciate the most.
Quality
Customer service
Price
Features
Others
2
How would you rate our service/product overall?
Please rate our service/product on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please explain what bothers you the most in the text box below.
4
How likely are you to recommend our service/product to others?
Please select the option that best represents how likely you are to recommend us.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements in the text box below.
6
How satisfied are you with the customer service provided?
Please rate the customer service on a scale from 1 to 10.
7
Which of the following features do you find most valuable?
Select the feature that you find most valuable from the options below.
Ease of use
Customization options
Performance
Reliability
Others
8
Do you think the price of our service/product is reasonable?
Please select your opinion on the price of our service/product.
Yes, very reasonable
Yes, somewhat reasonable
No, too expensive
No, too cheap
9
In which area do you think we can improve the most?
Please specify the area where you think we can make the most improvements.
10
Would you like to see more variety in our product/service offerings?
Please select your preference regarding the variety of our offerings.
Yes, more variety would be nice
No, current variety is sufficient
No, too much variety
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