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Customer satisfaction survey on customer service
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the overall customer service experience?
Please select one option that best represents your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2
Rate the friendliness and professionalism of the staff on a scale from 1 to 10
Please rate the level of friendliness and professionalism of the staff with 1 being the lowest and 10 being the highest.
3
Please share any additional comments or suggestions for improvement
Please provide any feedback, comments, or suggestions you may have regarding the customer service experience.
4
How likely are you to recommend our customer service to others?
Please select one option that best represents your likelihood to recommend our customer service to others.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Rate the speed of service provided on a scale from 1 to 10
Please rate the speed of service provided with 1 being the slowest and 10 being the fastest.
6
In your opinion, how knowledgeable was the staff in addressing your inquiries?
Please select one option that best describes the knowledge level of the staff in addressing your inquiries.
Very Knowledgeable
Knowledgeable
Neutral
Not Knowledgeable
Not at all Knowledgeable
7
Is there anything specific that stood out to you during your interaction with our customer service?
Please share any specific aspects of your interaction with our customer service that stood out to you.
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