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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best expresses your opinion.
Quality
Customer service
Price
Convenience
Other
2
How would you rate your overall satisfaction with our service/product?
Please rate from 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you the most about our service/product?
Please describe in detail what bothers you the most.
4
What aspect would you like to see improved in our service/product?
Please provide your suggestions for improvement.
5
How likely are you to recommend our service/product to a friend or colleague?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What feature do you find most valuable in our service/product?
Please select the feature that you find most valuable.
Ease of use
Performance
Design
Functionality
Other
7
On a scale of 1 to 10, please rate the responsiveness of our customer service.
Please rate from 1 to 10, where 1 is the lowest and 10 is the highest.
8
How satisfied are you with the delivery time of our service/product?
Please provide your level of satisfaction with the delivery time.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
9
In what areas do you think we excel compared to our competitors?
Please mention the areas where you believe we are better than our competitors.
10
How often do you use our service/product?
Please select the frequency with which you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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