Datenerhebung III: Internal Online Survey AVEVA

Dear Colleagues,

I would greatly appreciate you taking a few moments to complete this short survey.

Your valuable insights and experiences are crucial as I work on developing win-back and customer recovery strategies to re-engage former AVEVA customers.

Please be assured that your responses to this survey are completely anonymous, and the data will be used in aggregate to identify key trends.

Thank you in advance for your time and honest feedback.

Gesichert

Survio

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1

How would you rate the overall sentiment of your current customers towards AVEVA compared to last year?

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2

Have you felt more frequently in the last 12 months that customers are dissatisfied with AVEVA?

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Yes, significantly more than last year

Yes, somewhat more than last year

No, the dissatisfaction has remained the same

No, rather less dissatisfaction than last year

No, hardly any dissatisfaction

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3

Do you perceive an increased number of customers deciding not to continue their collaboration with AVEVA and non-renewals of license agreements within your customer base?

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Yes, significantly more than in previous years

Yes, somewhat more than in previous years

No, the number of non-renewals has remained the same

No, rather fewer non-renewals than in previous years

Cannot assess

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4

From your perspective, what are the most frequent reasons customers express for their dissatisfaction with AVEVA?

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5

What reasons have your customers given in the last 12 months against renewing their license agreements

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Too high license prices

Inflexible license models

Insufficient perceived value of AVEVA solutions

Better offers from competitors (price)

Better offers from competitors (performance & service)

Dissatisfaction with support

Lack of integration with other systems

Changed strategic direction of the customer

Other (please specify)

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6

To what extent do you agree with the following statement: "The current price development of AVEVA licenses is a significant reason for the dissatisfaction of our customers and the non-renewal of contracts."

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7

How do you assess the flexibility of our current license and contract design models with regard to the different needs of our customers?

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8

How do you assess the perceived value of AVEVA solutions compared to the offerings of our main competitors over the past few years?

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9

In your perception, has the perceived value of our solutions for customers changed over the last few years?

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10

Do you feel you have sufficient information and arguments to represent and explain AVEVA's pricing to your customers?

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11

How do you rate the transparency of AVEVA's price policy towards the sales team?

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12

Do you see opportunities for how AVEVA's price management and price policy could be improved to increase customer satisfaction and promote contract renewals?

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13

Would you generally be open to new strategies such as collaboration with partners and/or co-opetition (collaboration with competitors in certain areas) as a possible approach to better address price-sensitive customers?

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14

Are there any other aspects of feedback you receive from customers regarding their collaboration with AVEVA, specifically concerning pricing and customer relationship, that you would like to share and believe are important for the company's strategic direction?

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Vielen Dank für das Ausfüllen von dieser Umfrage.

Teilen Sie diese Umfrage und helfen uns, mehr Antworten zu bekommen.