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B2B Customer Relationship Management Feedback Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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20250601: MAL B2B CRM Feedback survey
1
How satisfied are you with the communication from our customer service team?
Please rate your satisfaction level on a scale from 1 to 10.
2
Have our services met your expectations?
Please select one of the following options.
Yes, completely
Partially
No
3
Please provide any suggestions or comments for improvement.
Please share any additional feedback you may have.
4
How likely are you to recommend MAL Services Ltd to others?
Please rate your likelihood on a scale from 1 to 10.
5
Are you satisfied with the timeliness of our deliveries?
Please select one of the following options.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6
How would you rate the overall quality of our services?
Please rate the quality on a scale from 1 to 10.
7
Do you find our online systems user-friendly?
Please select one of the following options.
Yes, very user-friendly
Yes, somewhat user-friendly
No
8
Would you like to see any new services offered by MAL Services Ltd?
Please share your thoughts on potential new services.
9
How responsive have we been to your inquiries or concerns?
Please rate our responsiveness on a scale from 1 to 10.
10
How likely are you to continue using our services in the future?
Please select one of the following options.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
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