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Micro Insuarance app survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What is your age group?
Select one or more answers
18-25
26-35
36-45
46-60
61+
2
which option best describes your area of residence?
Select one answer
Urban area
Peri-urban area
Rural area
3
What is your primary mode of communication with family and friends?
Select one answer
Phone calls
Whatsapp
SMS
Social Media (e.g., Facebook, Instagram)
In-person only
4
How often do you use mobile apps for daily tasks (e.g., banking, shopping, health)?
Select one answer
Daily
A few times a week
Rarely
Never
5
What challenges do you face when using mobile apps? (Select all that apply)
Select one or more answers
Difficulty navigating the app
Language barriers
Lack of trust in apps
None, I find apps easy to use
Limited internet access
Other
6
Would you prefer a micro-insurance app that works primarily through SMS or USSD codes instead of a full mobile app?
Select one answer
Yes, SMS/USSD is better for me
No, I prefer a full mobile app
I’m not sure
7
How long does it typically take you to reach the nearest health facility?
Select one answer
Less than 30 minutes
30 minutes to 1 hour
1-2 hours
More than 2 hours
8
What are the biggest challenges you face when seeking medical care?
Select one or more answers
High cost of treatment
Lack of transportation
Long waiting times at facilities
Poor quality of care
Other (please specify)
9
Have you ever used a telemedicine service (e.g., consulting a doctor over the phone or online)?
Select one answer
Yes, and it was helpful
Yes, but it wasn’t helpful
No, but I’m interested
No, I prefer in-person consultations
10
How much would you be willing to pay monthly for a health insurance plan that covers emergencies?
Select one answer
Less than $1
$1−$5
$5−$10
More than $10
11
What would make you more likely to trust a micro-insurance provider? (Select all that apply)
Select one or more answers
Transparent pricing
Positive reviews from friends or family
Government endorsement
Easy claims process
Good customer support
12
If you could design your ideal health insurance plan, what would it include? (Select top 3)
Select the top three
Emergency ambulance services
Coverage for chronic diseases
Maternity care
Discounts on medicines
Access to telemedicine
13
How do you currently save or prepare for unexpected medical expenses?
Select one answer
I don’t save for medical expenses
I use a savings group (e.g., chama)
I rely on family or friends
I use mobile money savings
Other (please specify)
14
How comfortable are you with sharing your health information through a mobile app?
Select one answer
Very comfortable
Somewhat comfortable
Not comfortable at all
15
What would make you more likely to use an AI-powered health app? (Select all that apply)
Select one or more answers
Clear explanation of how AI works
Assurance that my data is secure
Option to speak to a human if needed
Positive testimonials from users
16
What is your biggest fear about using AI for healthcare?
Select one answer
Misdiagnosis or incorrect advice
Data breaches or privacy issues
Lack of human empathy
I don’t have any fears
17
What would be your preferred way to interact with a microinsurance app?
Select one answer
Typing/text input
Voice commands
Simple buttons/icons
SMS/USSD codes
All of the above
18
Would you like the app to provide health tips or reminders based on your lifestyle?
Select one answer
Yes, that would be helpful
No, I don’t need that
I’m not sure
19
Would you like the option to cover your family under the same plan?
Select one answer
Yes
No
20
What is one feature you wish existed in a health insurance app?
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