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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select one option that best represents what you appreciate.
Quality
Price
Customer Service
Convenience
Innovation
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please describe what bothers you the most in a few words.
4
What is one thing you would like to improve about our service/product?
Please share one aspect you would like to see improved.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood on a scale of 1 to 10.
6
Which feature of our service/product do you use the most?
Please select the feature you use most often.
Feature A
Feature B
Feature C
Feature D
Feature E
7
How long have you been using our service/product?
Please select the duration you have been using our service/product.
Less than 6 months
6-12 months
1-2 years
2-3 years
More than 3 years
8
How often do you use our service/product?
Please select the frequency with which you use our service/product.
Daily
Weekly
Monthly
Occasionally
Rarely
9
Have you encountered any issues with our service/product? If yes, please describe.
Please provide details if you have faced any issues with our service/product.
10
What is your overall impression of our service/product?
Please share your general impression in a few words.
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