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Employee Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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New Procedure of Call Handling Questionnaire
1
Rate the effectiveness of the new call handling procedures
Please rate on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
2
Do you feel that the new procedures have positively impacted your work efficiency?
Please choose one option that best represents your opinion.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
3
Are the new call handling procedures easy to understand and follow?
Please choose one option that best represents your experience.
Very Easy
Easy
Neutral
Difficult
Very Difficult
4
How satisfied are you with the training provided for the new call handling procedures?
Please choose one option that best represents your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5
Have the new call handling procedures improved customer satisfaction?
Please choose one option that best represents your opinion.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
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