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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose one option that best describes what you appreciate.
Quality
Customer Service
Price
Innovation
Convenience
2
Rate your overall satisfaction with our service/product
Rate on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you about our service/product?
Provide a brief description of what bothers you.
4
How likely are you to recommend us to a friend or colleague?
Choose one option that reflects your likelihood to recommend us.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Rate the value for money of our service/product
Rate on a scale of 1 to 10, where 1 is poor value and 10 is excellent value.
6
What improvements would you like to see in our service/product?
Provide suggestions on how we can enhance our service/product.
7
Which of the following features do you find most valuable?
Choose the feature you find most valuable.
Ease of Use
Speed
Customization
Reliability
Design
8
Rate the customer support service you received
Rate on a scale of 1 to 10, where 1 is poor and 10 is excellent.
9
What challenges have you faced while using our service/product?
Describe the challenges you have encountered.
10
How often do you use our service/product?
Choose the frequency of use that best applies to you.
Daily
Weekly
Monthly
Occasionally
Never
Submit