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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Secured
Survio
1
What do you appreciate the most about our service/product?
Select the option that best represents what you appreciate the most.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction from 1 to 10, where 1 is very dissatisfied and 10 is extremely satisfied.
3
What bothers you the most about our service/product?
Describe briefly what bothers you the most so we can improve
4
What features would you like to see improved in our service/product?
Share your ideas on what improvements you would like to see
5
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend from 1 to 10, where 1 is very unlikely and 10 is extremely likely
6
Which of the following best describes your recent interaction with our customer service representative?
Select the option that best describes your interaction with our customer service representative
Helpful and friendly
Inefficient and unfriendly
Neutral
Did not interact
7
What can we do to serve you better in the future?
Share your suggestions on how we can improve our service to better serve you
8
How often do you use our service/product?
Select the frequency of your usage
Daily
Weekly
Monthly
Occasionally
Never used
9
What is your preferred method of communication for updates and promotions?
Select how you prefer to receive updates and promotions from us
Email
SMS
Phone call
Social media
Postal mail
10
Would you be interested in participating in future focus groups or product testing?
Let us know if you would like to be involved in future activities to help improve our service/product
Yes, I'm interested
No, not interested
Submit