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Understanding challenges and needs of SMEs to move towards green urban logistics

Dear participant,

This survey is part of a project that explores how SMEs can be supported in the transition towards more sustainable and efficient urban logistics.

Your answers will help us understand the challenges and needs that SMEs experience today in their logistics operations. This information enables cities to develop practical solutions and policy recommendations that truly reflect the reality of smaller businesses.

With your valuable input, you help shape future measures that can make doing business in urban logistics easier. You make your voice heard, ensuring that new solutions are not developed solely with large companies in mind.

In short: your participation makes a real difference — for your company and for urban logistics policy.

Completion time: approximately 20 minutes. Your data will not be shared with any other third parties and will be treated in line with GDPR. If at any point you would like to withdraw your data, please email Paul Buijs p.buijs@rug.nl.



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1

What sector is your company active in?

2

How would you describe your company’s role in the urban logistics landscape?

3

How many employees does your company have?

4

In which city does your company mainly operate?

5

How many trips do you perform on average per week in the city?

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6

Which modes of transport does your company currently use for your logistics activities?

Select all that apply.
7

What type of transport modes / innovations do you plan to implement in the future, and why (e.g. cargo bikes, electric vans, use of shared mobility system,...)?

8

What prevents you from rethinking your logistics activities, to make them more efficient and sustainable?

9

In your view, are inner-city mobility measures implemented in a way that supports SMEs? Please explain why or why not.

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10

Which forms of support or incentives from the city would be most helpful to you?

Mark all that apply.
11

How do you typically acquire new knowledge about innovative/sustainable logistics solutions?

Select one or more answers
12

How do you currently finance investments in logistics and innovations?

Select one or more answers
13

What kind of information or communication do you expect from the city?

Select one or more answers
14

From your perspective, what kind of policies or urban measures most affect your logistics activities or the logistics activities of your suppliers (positive and negative)?

15

Are there examples of city initiatives or pilot projects that have supported your operations or inspired new practices?

16

What would you recommend cities to do differently to better support SMEs in logistics and innovation?

17

How do you see your company collaborating with city authorities in testing innovative logistics solutions?

18

What would help companies like yours to “scale up” sustainable logistics solutions?

19

What would help you and other companies to replicate successful solutions elsewhere?

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20

Would you be willing to cooperate with other SMEs in the city to bundle deliveries, services or share hubs?

Select one answer
21

Would you be willing to share vehicles (e.g. cargo bikes or electric vehicles) with other SMEs in the city?

Select one answer
22

If you could choose one priority for the city to address to help your logistics activities become more sustainable, what would it be?

Thank you for your time and your feedback.

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