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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
Rate your overall satisfaction with our service/product
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
On a scale of 1 to 10, how likely are you to purchase from us again?
Rate your likelihood to make a future purchase on a scale of 1 to 10.
7
How satisfied are you with the delivery/shipping process?
Please select one option that best describes your satisfaction with the delivery process.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
8
What features of our service/product do you find the most valuable?
Please select all that apply.
Ease of use
Performance
Design
Reliability
Cost-effectiveness
9
Are there any specific issues or concerns you would like us to address?
Please provide any specific issues or concerns you may have.
10
How would you rate the overall value for money of our service/product?
Please provide a rating based on the value you perceive for the price paid.
Excellent value
Good value
Fair value
Poor value
Very poor value
Submit