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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Secured
Survio
1
What do you appreciate the most about our service/product?
Please select one option that best describes what you appreciate the most.
Quality
Customer service
Price
Convenience
Other
2
How would you rate your overall satisfaction with our service/product?
Please rate your satisfaction on a scale from 1 to 10, where 1 is extremely dissatisfied and 10 is extremely satisfied.
3
What bothers you the most about our service/product?
Please describe what bothers you the most to help us improve.
4
What improvements would you like to see in our service/product?
Please provide your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please select a rating on the scale from 1 to 10, where 1 is highly unlikely and 10 is highly likely.
6
How often do you use our service/product?
Please select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
What feature do you find most valuable in our service/product?
Please select the feature you find most valuable.
Ease of use
Functionality
Design
Performance
Other
8
How would you rate the ease of use of our service/product?
Please rate the ease of use on a scale from 1 to 10, where 1 is very difficult and 10 is very easy.
9
What is your preferred method of contacting customer support?
Please select your preferred method for contacting customer support.
Phone
Email
Live chat
In-person
Other
10
How satisfied are you with the response time of our customer support?
Please rate the response time on a scale from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
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