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Service Hencon
Dear Sir / Madam, please take a few minutes to complete the following survey.
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1
technish of commercieel
Select one answer
Answer 1
Answer 2
2
How satisfied are you with Hencon’s current aftersales service in general?
Very satified
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3
Which of the following services does your company currently receive from Hencon? (multiple answers possible)
Maintenance and repair
Spare parts supply
Technical support
Employee training
Other: _______
4
How important are the following service aspects to you? 1. Fast delivery of spare parts tijdsgebonden/ opdelen
Scale: 1 = Not important, 5 = Very important
5
How important are the following service aspects to you? 2. Preventive maintenance
Scale: 1 = Not important, 5 = Very important
6
How important are the following service aspects to you? 3. 24/7 technical support
Scale: 1 = Not important, 5 = Very important
7
How important are the following service aspects to you? 4. Training and education for employees
Scale: 1 = Not important, 5 = Very important
8
How important are the following service aspects to you? 5. Software updates and digital support
Scale: 1 = Not important, 5 = Very important
9
6. Which of the following additional services would be valuable to your company?
multiple answers possible
Predictive maintenance (based on data analysis and sensors)
Faster response times for maintenance and repair
Remote monitoring of machines
Comprehensive maintenance contracts
On-site service technicians
Training and workshops for your team
Consultancy on more efficient machine use
Other suggestions: _________
10
Would your company be willing to pay extra for enhanced service options?
Select one or more answers
Yes, provided the service offers clear benefits
Maybe, depending on the price and advantages
No, we do not need additional services
11
What are the biggest challenges your company currently faces regarding the maintenance and service of your Hencon equipment?
12
Do you have any suggestions or comments on how Hencon could improve its service?
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