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Service Hencon

Dear Sir / Madam, please take a few minutes to complete the following survey.

Secured
1

technish of commercieel

Select one answer
2

How satisfied are you with Hencon’s current aftersales service in general?

3

Which of the following services does your company currently receive from Hencon? (multiple answers possible)

4

How important are the following service aspects to you? 1. Fast delivery of spare parts tijdsgebonden/ opdelen

Scale: 1 = Not important, 5 = Very important
5

How important are the following service aspects to you? 2. Preventive maintenance

Scale: 1 = Not important, 5 = Very important
6

How important are the following service aspects to you? 3. 24/7 technical support

Scale: 1 = Not important, 5 = Very important
7

How important are the following service aspects to you? 4. Training and education for employees

Scale: 1 = Not important, 5 = Very important
8

How important are the following service aspects to you? 5. Software updates and digital support

Scale: 1 = Not important, 5 = Very important
9

6. Which of the following additional services would be valuable to your company?

multiple answers possible
10

Would your company be willing to pay extra for enhanced service options?

Select one or more answers
11

What are the biggest challenges your company currently faces regarding the maintenance and service of your Hencon equipment?

12

Do you have any suggestions or comments on how Hencon could improve its service?