.

Customer Satisfaction Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

Secured
1

What do you appreciate about our service/product?

Please select the option that best represents your opinion.
2

On a scale of 1 to 10, how bothersome are the issues you face with our service/product?

Please rate the bother level, 1 being not bothersome at all and 10 being extremely bothersome.
3

What would you like us to improve about our service/product?

Please describe in detail what improvements you would like to see.
4

How likely are you to recommend our service/product to others?

Please select the option that best describes your likelihood to recommend.
5

Have you faced any technical issues with our service/product?

Please provide details if you have encountered any technical problems.
6

How often do you use our service/product?

Please select the frequency of usage that best represents your usage pattern.
7

Are you satisfied with the response time of our customer service team?

Please share your satisfaction level with the speed of our customer service response.
8

Which aspect of our service/product do you find most valuable?

Please select the aspect that you find most valuable in our service/product.
9

Would you like to see new features added to our service/product?

Please indicate if you would like us to introduce new features.
10

Overall, how satisfied are you with our service/product?

Please rate your overall satisfaction level with our service/product.