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Barhat Questionnaire Measuring Barhat customer satisfaction
Dear Sir or Madam,
Please spare a few minutes of your time
to complete the following questionnaire.
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1
1. Where did you find out about the existence of Barhat?
Sales representative of the Barhat company
Newsletter received from Barhat
Mass media (newspapers, radio, television)
From an associate/friend/acquaintance
Through a link from another web page
By using a search engine
Other:
2
2. How long have you been a customer of Barhat?
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Less than a month
1-6 months
6-12 months
Over 12 months
3
3. Which attributes from the following does your company seek to be satisfied with predilection?
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The lowest prices
Optimum cost/quality ratio
The best quality
Discounts and facilities
Good after sales services
4
4. What is the average purchase volume achievable with Barhat company?
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under 500 euros
501 – 1000 euros
1001 – 2000 euros
over 2000 euros
5
5. In the last 12 months, how many times have you purchased lash products from Barhat?
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once
twice
three times or more
6
6. What is the general degree of satisfaction you have regarding the Barhat Company?
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Very satisfied
Satisfied
Neither satisfied nor dissatisfied
dissatisfied
Very unsatisfied
7
7. How likely is it that you would recommend our products and services to friends or colleagues?
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Surely
Probable
Neither likely nor improbable
Unlikely
Of course not
8
8.Please choose the degree of satisfaction with our sales representative:
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Very satisfied Satisfied Neither Dissatisfied Very dissatisfied
Attention given
professionalism
Understanding my needs
9
9. How satisfied are you with the following aspects of Barhat's services, in general?
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Very satisfied Satisfied Neither Dissatisfied Very dissatisfied
Prices/tariffs
The friendliness of the staff
Compliance with delivery deadlines
The quality of after-sales services
10
10. If you had a problem, was it solved by the Barhat Company customer service?
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Yes
Not
I had no problems
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